You do not have to be a member to shop online, but we strongly encourage all customers to join our membership program to accumulate points from your online transactions to offset future purchases! For more information on our membership program, please visit our Rewards page here.

Unfortunately, no amendments and cancellations can be made once the order has been submitted.

REFASH will take 2-4 working days to process your order after the payment has been verified. Courier delivery will take another 1-3 working days. If you opted for self-collection, you will be notified via email or SMS when your order is ready for pickup. For more information, please visit our Delivery & Self-Collection page here.

If an item is missing, please contact us at hello@refash.sg with your order number and the name of the missing item. Our team will resolve the issue for you as quickly as we can within the next 1-2 working days.

If we have listed an item incorrectly or there is a problem with your order and you would like to return it, we will make it right. You can now submit a return request via our self-serve returns portal here. Only return requests that are submitted within 7 days of receiving the order will be entertained.

Unless the item is returned due to a defect, all refunds will be processed in terms of REFASH credits ($1 = 20 Points). For example, if you are entitled to a refund of $15.90, you will be given 320 Points, where you will be able to redeem the points for rewards that you may utilise at our online store or offline stores*. For more information, please visit our Rewards page here.

^{*For more information on the eligible offline stores for points earnings/redemption, please click here.}

Our prices differ based on the demand from our customers and our planned marketing campaigns. In this case, we will not be able to provide any form of refund for any price differences.

Earn 1 Point for every dollar spent online or at any of our offline stores*. Or, if you do not own an account yet, sign up now and get rewarded with 50 Welcome Points immediately! For more information on our membership program, please visit our Rewards page here.

^{*For more information on the eligible offline stores for points earnings/redemption, please click here.}

Log in to your account via the REWARDS widget on the left hand side of the page or click here. Click into 'Rewards' to view the different rewards you can redeem.

Simply create an account here. After which, you officially own a Thrifter account! Click on the REWARDS widget on the left hand side of the page and you will be able to access your account from there!

If you have already signed up to be a member at one of our offline stores and this is your first time shopping on our website, you are still required to create an account to access your Thrifter account online. You can do so instantly here! Do create an account using the same registered email address as your existing Thrifter account.

This means that you are already an existing member of REFASH. As the Welcome Points program was only rolled out to new members starting from 9th June 2021, you did not receive the Welcome Points.