Returns & Exchanges
In order to return your items, your merchandise must meet the following criteria:
- Item must be a clothing. Items such as as bags, shoes, accessories, face masks will not be eligible for returns.
- Items are not purchased under PROMOTION/SALES
- Items are not purchased with gift cards, promotion codes or store credits
- Items must be in original conditions: unwashed and unworn
- Items must not be deliberately damaged
- For hygienic purposes, some items will not be eligible for returns (i.e Surgical masks, Reusable masks)
- Items must be returned within 7 days from the date the item is received
- Drop an email (email@example.com) within 7 working days upon receiving your items.
- Please include your name, order number and reason for return.
- A return address will be provided once your return request has been approved.
- Kindly follow the instructions as given on the return approval email and mail the items via trackable postage/self-return at the Ubi HQ Office (Weekdays only, 11am to 6pm).
- Tracking reference code has to be sent to our email (firstname.lastname@example.org) once the parcel has been arranged to be sent back to REFASH.
- Upon receiving your items and verifying that the return criteria has been fulfilled, REFASH will proceed to issue your return credits.
Terms & Conditions
- Eligibility for returns will be determined based on discretion of REFASH. REFASH reserves the rights to reject any returns if the items do not meet the above conditions.
- In cases whereby the item(s) does not meet the return criteria, REFASH will return the item(s) back to you by courier. Fees will be borne by the customer.
- Items approved for returns will be refunded in the form of REFASH credits ONLY
- Store credits issued are strictly non-transferrable and cannot be converted to cash.
- REFASH reserves the rights to amend our terms without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed.