All orders will be prepared for shipment within 1-2 working days (Mon-Fri, excluding Public Holidays). An notification email will be sent to you once it's shipped/ready for self-collection, do check your spam/junk mail frequently if you do not receive our emails in your inbox.
If you've opted for our courier service, the tracking no. can be sent to you upon request. If you've opted to post via Singpost normal mail, please allow an average of 1-2 weeks for Singpost to deliver the parcel to you as there might be cases of unexpected delays on their end. As normal mail is non-trackable, it's advisable for you to opt for our courier service to avoid any missing/delayed parcels.
It's every customer's responsibility to check through their personal details and shipping address before completing the checkout process for online orders. If in any case a wrong address is given to us and the parcel has already been shipped out, we will arrange to re-mail the parcel out when Singpost bounced the parcel back to us. (Do note that all shipping costs incurred will be beared by the customer)
If you've applied a discount code on your order and opt to return an item from the order, the discounted value will not be reinstated to your Refash rewards account. (E.g) No. of items ordered in 1 single order = 3 Price of item to be returned = $20 Discount value = $6 If you opt to return 1 item = $20 - ($6/3) = $18 $18 will be the final value to be credited to your Refash rewards account if you opt to return the item.
You may start sending in your application via http://refash.sg/pages/sell. Do look through our preferred brands list before applying as application maybe rejected if the items send in are not under the list.
Refash team takes about 10 working days to accept your application. You will be informed via email once your application has been accepted and you can proceed to store.refash.sg (seller portal) to arrange your own drop-off/courier pickup date & time. It’s every seller’s responsibility to ensure that the requested drop-off date is accurate to avoid any processing delay and do write the ID on each bag of clothing for identification.
If you have any items which you deem should belong under "Fast Track", do drop us an email with the mentioned brands and we will advise you as accordingly. Else, please submit a separate application form via "Other Brands". You'll be informed via email when a slot is free for you to bring those items down.
There is no rental/registration fee required to sell at Refash. Your payout percentage depends on how much sales you've accumulated so far. The more sales you've accumulated, the lesser service fee we charge. Do click here for the detailed breakdown, feel free to drop us an email if you require further clarifications on this.
After opting to cashout via your seller portal, the sales amount will be credited to your bank account within the next 10-14 working days. Gentle reminder to update your bank account details via your seller portal else we won’t be able to facilitate the transfer.
Refash team reserves the rights to set the selling price of each item consigned to us as per mentioned in the seller's T&Cs on the application form. Price will be decided based on the item's brand, condition and design. For items with the original value of above $50, you may send us a reference price list and we will take them into consideration during the processing of your clothing.
Unfortunately as of now, our current system only allows sellers to track how many items are sold each day and at what price. There is no unique SKU assigned to each item consigned to us nor is there any stocking during our processing so if you wish to keep track of how many items are left unsold, do keep track of the quantity you've sent in to us.
We will keep you inform via email if there is any rejected items under your account. You'll have a choice of collecting those items back within the next 14 days from the notified date or you can let us know to donate those items to charity on your behalf. Do note that if the items are not collected/we did not receive any confirmation of collection from you within that 14 days period, the items will be donated to charity without any further reminders.
For unsold items after 90 days, we may consider lowering the selling price in order to sell off the items. As of now, we're only able to process a complete withdrawal for sellers who wish to collect their items back. Meaning that their seller account will be removed from our system, and will have to re-join the waiting list if they wish to sell with Refash again. Hence, it's highly advisable for sellers to leave their items with Refash for more cash returns.
Didn’t find what you were looking for? Contact us.Contact